GDPR Policy

Last updated: March 2025

1. Introduction

Cloud89.tv respects your privacy and complies with the General Data Protection Regulation (GDPR). This policy describes how we handle personal data in accordance with European legislation.

2. Data Controller

Cloud89.tv is the data controller for personal data collected through our website and services.

3. Legal Basis for Processing

  • Contract performance: For delivering our IPTV services
  • Legitimate interest: For improving our services and security
  • Consent: For marketing communications (you can unsubscribe at any time)

4. Your Rights Under GDPR

  • Right of access: Request what data we hold about you
  • Right to rectification: Correct inaccurate data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restriction: Restrict processing of your data
  • Right to portability: Receive your data in a structured format
  • Right to object: Object to the processing of your data

5. Retention Period

We retain personal data no longer than necessary. Account data is kept while your account is active, plus 12 months after termination.

6. Cookies

Our website uses functional cookies necessary for operation. We do not use tracking cookies for advertising purposes.

7. Data Transfers

Your data is stored on servers within the European Union. If data is processed outside the EU, we ensure appropriate safeguards per GDPR.

8. Data Breaches

In case of a data breach posing risk to your rights, we will notify the supervisory authority and you within 72 hours.

9. Contact and Complaints

For data requests, contact support@cloud89.tv. You also have the right to file a complaint with your national Data Protection Authority.